{"id":3002,"date":"2023-12-01T05:56:28","date_gmt":"2023-12-01T05:56:28","guid":{"rendered":"https:\/\/new.rithum.com\/blog\/uncategorized\/what-rithum-customers-say-about-the-impact-of-drop-ship-on-their-business\/"},"modified":"2023-12-01T05:56:28","modified_gmt":"2023-12-01T05:56:28","slug":"what-rithum-customers-say-about-the-impact-of-drop-ship-on-their-business","status":"publish","type":"post","link":"https:\/\/www.rithum.com\/blog\/what-rithum-customers-say-about-the-impact-of-drop-ship-on-their-business\/","title":{"rendered":"What Rithum Customers Say about the Impact of Drop Ship on their Business"},"content":{"rendered":"Reading Time: <\/span> 2<\/span> minutes<\/span><\/span>

Rithum commissioned a Total Economic Impact\u2122 (TEI) Study with Forrester Research to help quantify the financial and non-financial benefits customers realize when choosing the Rithum drop-ship platform. Over the course of several months, Forrester conducted in-depth interviews with four large-format retail customers that use Rithum to manage and augment their drop-ship program. They determined that customers implementing the Rithum platform realize a 461% ROI in a payback period of less than three months.<\/p>\n

Excerpts from the study: <\/strong><\/p>\n

Prior to using Rithum, the retailers had little control over exception management for order fulfillment with many suppliers failing to update if items were out of stock and inaccurately estimating delivery dates. Additionally, the integration of suppliers to the retailers\u2019 drop-ship program took months of time and still resulted in performance issues.<\/p>\n

Since adopting Rithum, the retailers have been able to quickly scale their digital supply chains. Rithum manages the integration and onboarding of suppliers to their drop-ship programs and qualifies and directs the strategic increases in the number of products (hundreds of thousands of products per year)\u00a0<\/strong>a retailer can add to its offerings. Rithum provided the technology to ensure a streamlined relationship with suppliers (66% reduction in time spent onboarding suppliers<\/strong>), driving improvement in operational efficiency, a better customer experience (99% fulfillment rates for drop-ship orders<\/strong>) and ecommerce sales growth.<\/p>\n

Here\u2019s a sampling of what customers had to say about their Rithum experience:<\/p>\n

\u201cRithum is a great partner. They are aligned with us in understanding our goals, and they\u2019re very engaged in all levels of strategy from supplier management to technical support teams.\u201d \u201c\u2026We\u2019re also deepening our relationship with core customers, improving loyalty and retention of them. We\u2019re now covering sizes, colors and styles that meet all our customer\u2019s needs.\u201d<\/em><\/p>\n

VP of Product Management, Multi-Brand Retailer<\/strong><\/p>\n

\u201cIt\u2019s all net new sales. We were ignoring categories like, lighting, which is a very d\u00e9cor-forward category, that there\u2019s a stylistic change that happens on an annual basis. We were losing shares in certain categories, just because we weren\u2019t keeping up with trends on specific products that people were looking for. Categories like that, it\u2019s a huge lever.\u201d<\/em><\/p>\n

VP of Online Merchandising, Houseware Retailer<\/strong><\/p>\n

\u201cIf we didn\u2019t have Rithum, we\u2019d have to do integrations for each of our 1,100 suppliers. If that was the case, we probably wouldn\u2019t have the staff to do it, it wouldn\u2019t be possible.\u201d \u201c\u2026They do a lot of heavy lifting on the backend for us.\u201d<\/em><\/p>\n

SVP of Global Ecommerce, Wholesale Retailer <\/strong><\/p>\n

\u201cOur fallout or cancel rate is less than 1%, so, it\u2019s really, really good. Everything that we show online is always available for sale and if it\u2019s not available for sale, you won\u2019t see it available online.\u201d <\/em><\/p>\n

VP of Ecommerce and Merchandising, Department Store Retailer<\/strong><\/p>\n

Download the Total Economic Impact\u2122 of Rithum study here<\/a>.<\/p>\n

And register for one of two joint webinars\u2014Drive Profitable Online Growth Through Drop Ship<\/em>\u2014hosted by Rithum and Forrester Research\u2019s Corey McNair to learn more about the study\u2019s key findings.<\/p>\n