{"id":3274,"date":"2023-11-30T08:01:06","date_gmt":"2023-11-30T08:01:06","guid":{"rendered":"https:\/\/new.rithum.com\/blog\/uncategorized\/the-consumer-retail-experience-several-months-into-the-covid-19-pandemic\/"},"modified":"2025-08-08T00:07:33","modified_gmt":"2025-08-08T00:07:33","slug":"the-consumer-retail-experience-several-months-into-the-covid-19-pandemic","status":"publish","type":"post","link":"https:\/\/www.rithum.com\/blog\/the-consumer-retail-experience-several-months-into-the-covid-19-pandemic\/","title":{"rendered":"The Consumer Retail Experience Several Months into the COVID-19 Pandemic"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-5396\" src=\"http:\/\/www.rithum.com\/wp-content\/uploads\/2025\/08\/covid-survey-img4-1024x886-1.png\" alt=\"\" width=\"480\" height=\"712\" \/>Change seems to be the theme of 2020, and no industry has felt it more than retail. With consumer behavior shifting virtually overnight, retailers had to scramble to shore up supply chains and protect their customer and brand experience. At the start of the pandemic, we <a href=\"https:\/\/www.rithum.com\/resources\/research-covid-19-shopping-delivery-trends\/\">surveyed more than 2,000 U.S. consumers<\/a> about the impact COVID-19 was having on their shopping patterns. In early October, we followed up with another survey to find out how they&#8217;re feeling about retail experiences six months into life amidst the COVID-19 pandemic.<\/p>\n<p>Here\u2019s a quick look at some of the key findings.<\/p>\n<h4><span style=\"color: #00458f;\"><strong>All commerce is ecommerce <\/strong><\/span><\/h4>\n<ul>\n<li>Nearly 85% of respondents had some level of reservation about shopping in-store largely due to social distancing restrictions.<\/li>\n<li>More than 67% of respondents find it more convenient to buy items online rather than in-store.<\/li>\n<li>Over 60% of respondents who order items online prefer they be delivered to their home.<\/li>\n<li>89% of consumers plan to spend about the same or more online through November.<\/li>\n<\/ul>\n<h4><span style=\"color: #00458f;\"><strong>The real impact of expected delivery dates<\/strong><\/span><\/h4>\n<ul>\n<li>More consumers (35%) are moving away from Amazon and shopping with alternative sites as the pandemic progresses due to product out of stocks and delayed shipping times.<\/li>\n<li>Close to 66% say expected delivery dates have impacted purchase intent.<\/li>\n<\/ul>\n<h4><span style=\"color: #00458f;\"><strong>What people are shopping for <\/strong><\/span><\/h4>\n<ul>\n<li>Essentials (36%), apparel (25%) and entertainment (25%) are what consumers will be most looking to buy online.<\/li>\n<li>Over 60% of respondents said that they seldom visit stores other than grocery stores.<\/li>\n<\/ul>\n<p>From our perspective, the findings from both of our consumer surveys make it clear that ecommerce has taken the lead from in-store for the foreseeable future. Retailers will need to continue to enhance their digital capabilities to ensure a convenient, compelling and safe customer experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Change seems to be the theme of 2020, and no industry has felt it more than retail. With consumer behavior shifting virtually overnight, retailers had to scramble to shore up supply chains and protect their customer and brand experience. At the start of the pandemic, we surveyed more than 2,000 U.S. consumers about the impact [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":3275,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"coauthors":[],"class_list":["post-3274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Consumer Retail Experience Several Months into the COVID-19 Pandemic | Rithum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rithum.com\/blog\/the-consumer-retail-experience-several-months-into-the-covid-19-pandemic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Consumer Retail Experience Several Months into the COVID-19 Pandemic\" \/>\n<meta property=\"og:description\" content=\"Reading Time:  2 minutesChange seems to be the theme of 2020, and no industry has felt it more than retail. With consumer behavior shifting virtually overnight, retailers had to scramble to shore up supply chains and protect their customer and brand experience. At the start of the pandemic, we surveyed more than 2,000 U.S. consumers about the impact [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rithum.com\/blog\/the-consumer-retail-experience-several-months-into-the-covid-19-pandemic\/\" \/>\n<meta property=\"og:site_name\" content=\"Rithum\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rithumcommerce\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-30T08:01:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T00:07:33+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.rithum.com\/wp-content\/uploads\/2025\/08\/Blog-General-Consumer.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rithum Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" 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